Todd Duncan: The 10 Golden Rules of Customer Service [2019] hardback BOOKT It's so far away from

It's so far away from my own imagination

first-hand insight into life in London during the late 1960s and '70s

of all the troubles of my life

Bill Brandt

Todd Duncan: The 10 Golden Rules of Customer Service [2019] hardback BOOKT It's so far away fromThrough the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute,