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Donald A. Norman: The Design of Everyday Things, revised and expanded edition (The MIT Press) [2013] paperback PUZZL Possibly the only drawback aboutA fully updated and expanded edition of Don Norman's classic and influential work, which pioneered the application of cognitive science to design. Even the smartest among us can feel inept as we try to figure out the shower control in a hotel or attempt to navigate an unfamiliar television set or stove. When The Design of Everyday Things was published in 1988, cognitive scientist Don Norman provocatively proposed that the fault lies not in ourselves,