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Telephone etiquette
Personality profiles and adapting communication style
the three foundations of staying calm and constructive when others are not
Facial Expression and Eye Contact
Voice & Telephone Communication Coaching Program Course Length:2 Months Telephone etiquetteSpeak with clarity, confidence and a professional vocal image on every call. The Voice & Telephone Communication Coaching Program is a personalised one on one coaching program designed for professionals whose voice is their primary tool on the telephone. Over eight or twelve weekly one hour sessions, you develop the vocal clarity, articulation, telephone etiquette and customer handling techniques that define world class telephone communication.
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