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more assertive communication with colleagues
helping delegates handle meetings
Professional Image and Business Presence
more authoritative speaking voice
Customer Support eLearning Course Education more assertive communication with colleaguesThis eLearning Course looks at various types of Customers and their induvial needs and teaches Agents how we can serve them better and more efficiently. The focus in this Customer Service Course is on dealing with Customer challenges such as Ticket backlogs, SMS, texting, emails and various Professional Communication Tools. It teaches Agents how you be Proactive and understand feedback surveys and how to provide support before Customers know they need
